Refund policy

REFUND POLICY

1. Statutory right to cancel your purchase
In addition to the statutory right of cancellation of consumers referred to in Clause 1 above, we to cancel If you are contracting as a consumer, you have the right to cancel the Contract, within 14 days, without giving any reason and without any fines (except for Contracts for those products mentioned in Clause 3 below, for which the right to cancel is excluded). You may return the purchased goods by using the relevant carrier service. The cancellation period will expire after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the products, or in case of multiple products in one order delivered separately, after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last product. To exercise this cancellation right, you must notify us, Tyler & Skye,  of your decision to cancel the Contract with a written notice or via fixed data register to us that you wish to use cancellation right. You may notify us by sending us a written notification to the address Kaptan Pasa Mah.IETT Bloklari Sk.Umit Sitesi No:3 Ic kapi no: 43 Sisli/İstanbul, Turkey or by sending a copy of the signed document contact@tylernskye.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of this cancellation right before the cancellation period has expired. In case of exercising the cancellation right, returns can be made via courier as per 3 of this Agreement within ten (10) days from the date of declaration regarding the right of withdrawal. Reimbursement will be without undue delay and in any event not later than 14 days from the day we have received the notification regarding the use of cancellation right. Regardless of the selected return method chosen by the Client, in case returns by courier are not made through the courier selected by Tyler& Skye, additional costs which Tyler & Skye will incur, shall not be considered within the amount that will be refunded to the client. Please note that, following delivery of the order, if you exercise the legal or contractual right of withdrawal and you are the one as a customer who does not use any return options (except the courier firm stated by the company) provided by Tyler & Skye and organises the transport of the returned goods by sending via the courier firm that the customer chooses, Tyler & Skye will not be responsible these kind of returns by no means and you’ll completely assume the risk and harm on the return package when it refers to causes not attributable to Tyler & Skye. Also, please be informed that you will be responsible for the contents of the return package when you use any of the return options offered by Tyler & Skye. In the event that there is an error in the content of the return package not attributable to Tyler & Skye, we will be entitled to manage the return of the package to your attention and pass on you the corresponding costs. In any case, nothing in this clause will affect your statutory rights and effects of cancellation If you cancel the Contract, save as otherwise set out in Clause 3 we will reimburse to you all payments received from you, including the costs of delivery (except for the additional costs of delivery where you have chosen a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. You shall hand back the products to a Courier arranged by us without undue delay and in any event not later than 10 days from the day on which you communicate regarding the use of cancellation right. The deadline is met if you send back or return the products before this 10 day period has expired. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

2. Contractual right to cancel your purchase
In addition to the statutory right of cancellation of consumers referred to in Clause 2 above, we grant you (whether or not you are a consumer) a 30 day period, beginning on the Shipping Confirmation, to return products to us without giving any reason (except for gift cards and those products referred to in Clause 3 below, regarding which the cancellation right is exempted). Return of gift cards shall be governed by the Terms and Conditions of the Gift Card. In the event of any return under this contractual right, save as otherwise set out in Clause 3 you will be refunded the price paid for the returned products only - delivery and other costs will not be refunded. Direct costs incurred in the return of such products will be borne by you when the return is not carried out by Courier arranged by us. You may exercise your contractual right of cancellation in accordance with the provision of Clause 1 above, however, you should inform us about your intention of withdrawing from the Contract after the statutory term for withdrawal, you shall, in any case, hand the goods over to us within the 30 day term as from the Shipping Confirmation. Reimbursement will be without undue delay and in any event not later than 14 days from the day we have received your notice regarding the use of cancellation right. We will reimburse you using the same means of payment as you used for the initial transaction. This contractual cancellation right does not affect your statutory cancellation rights.

3. Common provisions (applicable to both the statutory and contractual cancellation rights, exceptions of the cancellation rights).
You shall not have the right to cancel the Contract when it is for the delivery of any of the following products:
1. Customised items.
2. Sealed products that are not suitable for return due to hygiene reasons that have been unsealed after delivery.
Upon delivery, you may handle the products to establish their nature, characteristics and functioning. Acceptable handling of the products is that which would reasonably be allowed in a shop. If your handling goes beyond what is acceptable and the products are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the products. Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the invoice which you will have received when the product was delivered or the relevant document required by e-invoice/e-archive legislation.

4. Returns of defective products
In addition to your statutory rights in relation to defective products, we offer the following contractual right in respect of defective products. In circumstances where you consider that the product does not conform with the Contract at the time of delivery, you should contact us in convenient duration via email. You should return the product to us using a Courier arranged by us. We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product. Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will always refund any money received from you to the credit card originally used by you to pay for your purchase. This clause does not affect your statutory rights.

RETURNS POLICY
When returning the product(s) by Courier arranged by us, you should contact us through email to arrange for the product to be collected. You should send the product in the same package received by following the directions on the “RETURNS” section of this website. If you have bought any goods as a guest, you may request returns by Courier by email to dilek.goetsch@gmail.com Where you would not wish to use neither of the return methods available, you will be responsible for the return costs. Please bear in mind that if you wish to return the goods to us freight collect we may charge you any costs incurred in such return. After examining the products, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when cancellation right is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. The refund will always be paid using the same payment means you used to pay for your purchase. You are responsible for risk of returning the products to us, as indicated above.